Built to Last. Backed by Us.
Every piece of Lux furniture is built for the demands of senior living — high-traffic lobbies, memory care dining rooms, resident suites that need to feel like home and perform like a hotel. We control the process from design through manufacturing and installation, which is why we can stand behind every product we deliver.
Lux Standard Product Warranty
All Lux furniture products are warranted against defects in materials and workmanship for five (5) years from the date of delivery, under normal use and conditions.
What This Covers
- Structural Integrity. Frames, joints, welding, and load-bearing components are warranted for seven (7) years. Our frames are engineered to support individuals up to 300 lbs. Bariatric seating is rated to 500 lbs.
- Manufacturing Defects. Any failure resulting from defects in materials or craftsmanship, including hardware, mechanisms, and assembly.
- Finish and Coating. Wood stain, lacquer, powder coat, and PU topcoat are warranted against peeling, flaking, cracking, and blistering for two (2) years under normal use and proper maintenance.
- Seat Cushion Cores. Foam cores are warranted against loss of resiliency for three (3) years. All cushion cores soften with normal use over time — loose seat cushions and back pillows should be rotated regularly. Natural loft reduction in polyester fibre is not considered a defect.
EverGrain by Lux
Our EverGrain aluminum furniture line carries enhanced warranty coverage reflecting its advanced engineering. With 10-year structural coverage, it's the strongest warranty we offer — and the strongest in senior living furniture.
| Component | Coverage |
|---|---|
| Structural (aluminum frame, welding, structural integrity) | 10 years |
| Finish (PU topcoat + powder coat) — peeling, flaking, cracking, blistering, excessive fading | 5 years |
| Seat cushion cores (foam resilience) | 2 years |
No other wood-grain alternative in senior living can match EverGrain's durability or warranty coverage.
Outdoor Furniture
| Component | Coverage |
|---|---|
| Structural (frame material and craftsmanship) | 3 years |
| Finishes, woven materials, and rope | 1 year |
Upholstery
All upholstery materials — fabrics, vinyls, and leathers — are covered by the corresponding textile manufacturer's warranty. Lux will coordinate any upholstery warranty claims on your behalf.
We Don't Disappear After Delivery Day.
Most vendors hand off and move on. We stay involved.
- 30-Day Check-In. We reach out after every installation to review the work, address anything outstanding, and confirm it all meets your expectations.
- 90-Day Follow-Up.A second touchpoint to catch anything that surfaces with regular use — and to make sure you're set up for the long term.
- Ongoing (Portfolio Clients). For ownership groups managing multiple communities, we run regular business reviews to track product performance across your portfolio. We want to be your long-term partner, not a line item on a PO.
How to Submit a Claim
Contact your dedicated account team directly, or reach us at warranty@lux.design.
What We Need From You
- Description of the issue with photos
- Original purchase order or project reference
- Date of installation
- Location and quantity of affected items
What Happens Next
We acknowledge every claim within two (2) business days. Our team assesses the issue and coordinates the right resolution — whether that's a repair, a replacement, or a credit. We handle the logistics so you can stay focused on your residents.
How We Make It Right
Lux will determine the most appropriate resolution for each claim.
- Repair. We fix the product on-site or arrange return for factory repair.
- Replace. We provide a replacement at no charge.
- Credit. We issue a credit toward future orders.
Speed and minimal disruption to your community are the priority in every case.
What Isn't Covered
- Normal wear and tear — gradual changes from daily use, including minor fading, fabric pilling, and surface patina
- Misuse or abuse— damage from use beyond the product's intended purpose, excessive force, or improper handling
- Improper maintenance — damage from harsh chemicals, abrasive cleaners, undiluted bleach, industrial solvents, or failure to follow Lux care guidelines
- Modifications — any alteration or repair performed by someone other than Lux or a Lux-authorized service provider
- Environmental damage — flooding, fire, extreme temperatures, or events beyond normal operating conditions
- Installation by others — damage from installation not performed or supervised by Lux
- Glides and casters — floor contact components are wear items and are not covered
General Terms
This warranty is extended to the original purchaser and is transferable to subsequent property owners upon written notice to Lux. Coverage begins on the date of delivery and installation.
Lux's liability under this warranty is limited to repair, replacement, or credit as described above. Lux is not liable for indirect, incidental, special, or consequential damages.
This warranty gives you specific legal rights. You may also have other rights that vary by province or state.
Questions?
Reach out to your Lux account team or contact us directly.